Analyst – Inbound Chat – Customer Operations (Pune)
Analyst – Inbound Chat – Customer Operations (Pune)
Blog Article
We are searching for a motivated Analyst to join our dynamic Customer Operations team in Pune. In this role, you will be responsible for offering exceptional customer service through our inbound chat platform. You will resolve customer inquiries promptly, route complex issues to the appropriate team members, and contribute in check here the improvement of our customer service processes.
The ideal candidate will possess excellent communication and interpersonal skills, a passion to customer satisfaction, and a proactive mindset. Exceptional analytical skills and the ability to multitask multiple inquiries simultaneously are also essential.
If you are enthusiastic about joining a challenging environment and making a significant impact on our customers, we encourage you to apply.
Seeking Inbound Chat Analyst in Pune! Become a part of Eclerx
Are you passionate about providing exceptional customer support? Do you have strong communication skills? If so, we recommend you to apply for the Inbound Chat Analyst role at Eclerx in Pune!
We are a global company that provides business process outsourcing (BPO). Our team is committed to delivering superior service to our clients.
As an Inbound Chat Analyst, you will be responsible for:
* Addressing to customer questions in a timely and helpful manner
* Resolving with customer problems
* Maintaining customer details
A great opportunity to become part of a growing team and make a real impact. We offer a attractive salary and benefits package.
If you are interested in this role, please submit your resume and cover letter to careers@eclerx.com .
Customer Operations Inbound Chat Analyst Role at Eclerx
At Eclerx, we're seeking a driven and talented Individual to join our Customer Operations team as an Inbound Chat Analyst. In this role, you'll be the first point of Contact for our valued customers, providing real-time assistance through our online chat platform. You will Handle a wide range of customer inquiries, from Technicalsupport to billing questions and Service information.
Your exceptional communication skills and Critical thinking abilities will be crucial in ensuring positive customer experiences. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, we encourage you to apply!
- Responsibilities include:
- Promptly respond to customer inquiries via chat.
- Offer clear and concise solutions to customer issues.
- Maintain accurate records of all customer interactions.
- Work together with other departments to resolve complex cases.
Eclerx Pune Is Searching for Talented Inbound Chat Analysts
Eclerx Pune is actively looking for talented and enthusiastic individuals to join our dynamic team as Inbound Chat Analysts. If you have a passion for customer service and an excellent ability to communicate effectively in written form, then this opportunity might be perfect for your skill set.
- As an Inbound Chat Analyst at Eclerx Pune involves providing prompt and helpful support to our customers via live chat.
- Your responsibilities will include resolving customer inquiries, assisting with technical issues, and ensuring a positive customer experience.
- We are looking for candidates who are highly motivated, have strong problem-solving skills, and are passionate about delivering exceptional customer service.
Apply now if you are a team player with a keen work ethic and a desire to make a difference. We offer a rewarding compensation package and a dynamic work environment.
Motivating Opportunity for Growth: Inbound Chat Analyst at Eclerx
Are you a passionate individual with a talent for interpersonal skills? Do you thrive in a fast-paced environment and enjoy solving problems? If so, then Eclerx has an remarkable opportunity for you! We are currently seeking a talented Inbound Chat Analyst to join our growing team.
In this role, you will be the primary support for our valued customers via live chat. You will resolve issues in a timely and courteous manner, ensuring a satisfying customer experience.
- Responsibilities include but are not limited to:
- Providing prompt and effective responses to customer inquiries.
- Troubleshooting technical issues
- Building rapport with customers
This is an opportunity to grow your skills in a dynamic environment. We offer a attractive benefits package and the chance to make a real impact. If you are ready to take on this fulfilling role, we encourage you to apply!
Launch an Inbound Chat Analyst Career at Eclerx, Pune
Are you a driven individual with exceptional communication skills? Do you excel in a fast-paced environment? If so, then consider this exciting opportunity to join the team at Eclerx in Pune as an Inbound Chat Analyst.
As an Inbound Chat Analyst, you'll be the first point of contact for customers seeking assistance via our online chat platform. You'll provide prompt and constructive solutions to their inquiries, guaranteeing a positive customer experience.
- Your role will require communicating with customers in a polite and warm manner.
- You will also be responsible for handling a variety of customer concerns
- The company offers a stimulating work environment with opportunities for growth.